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Product Specific FAQs
What sets Teaternal Life's organic teas apart from others on the market?
At Teaternal Life, we take pride in presenting the epitome of USDA Certified organic loose-leaf teas. Indulge in the pure essence of our premium strands like Tropic Truffle and GingerMint Dream—meticulously crafted for a genuinely delightful, pure, and organic experience.
How do you ensure the freshness and purity of teas, especially with additional ingredients like ginger and passion fruit?
Response: From our flagship Tropic Truffle with organic passion fruit and pineapple to the GingerMint Dream’s 100% organic ginger and mint, we assure you the epitome of freshness and purity. Our teas are harvested year-round, sealed in premium air-sealed aluminum bags within vibrant tins, ensuring a delightful experience from the first sip to the last.
I'm new to loose leaf teas. What's the best way to brew them without an infuser?
Response: Brewing loose-leaf tea sans infuser is simplicity at its finest! Just sprinkle a teaspoon of our premium organic tea leaves into your cup, let them waltz in hot water, and strain for a delightful, fuss-free brew—tea enjoyment made effortlessly elegant.
Why is Metabolic Magic Matcha Powder considered the best for longevity?
Response: Metabolic Magic transcends the ordinary matcha experience—it’s a vitality powerhouse! With benefits ranging from metabolism boost to enhanced focus, it’s the secret ingredient for a matcha moment that not only tantalizes your taste buds but provides sustained, invigorating energy.
Can you tell me more about the health benefits of your teas, especially in terms of your Metabolic Magic Matcha Powder?
Response: Absolutely! Our Metabolic Magic Matcha, sourced from premium USDA Organic Japanese matcha, is a testament to exceptional quality. Bursting with benefits, it’s your passport to a matcha experience that not only satisfies taste buds but supports holistic well-being. Explore the matcha powder benefits with every sip!
Site Specific FAQs
What is Teaternal Life's shipping policy?
We’re committed to swift delivery! All orders are shipped within 24 business hours using USPS 2-3 Day Preferred Shipping for a tea-rific experience.
Can I track my order?
Absolutely! Once your order is processed, we’ll provide you with a tracking number so you can follow your tea journey from our warehouse to your doorstep.
What's the return and exchange policy at Teaternal Life?
Your satisfaction is steeped in our policies. Refunds and exchanges can be initiated within 7 days of receiving the products, aligning with our Terms & Conditions. Please note, for quality assurance, aluminum air-sealed tea bags within the tins can’t be unsealed.
Do you offer international shipping?
At this time, we’re focused on delighting taste buds within the United States. Stay tuned for updates on international shipping—we’re brewing up something special!
How can I apply a discount or coupon code to my order?
Great question! During the checkout process, you’ll find a designated space to enter your discount or coupon code. Simply input the code, and watch your savings steep.
What payment methods does Teaternal Life accept?
We want your tea experience to be smooth from start to finish. Teaternal Life accepts major credit cards, including Visa, MasterCard, American Express, and Discover.
How can I contact Teaternal Life's customer support for assistance?
Your tea journey is important to us! For any inquiries or assistance, you can reach our dedicated customer support team at [email protected]. We’re here to steep in and help!
Free Shipping
Free 2 -3 day Shipping on orders over $99+. All of our “in stock” orders are processed and shipped within 24 hours.
Free Exchange
If there is an issue with your order, such as an incorrect item shipped in error, unsealed teas are exchangeable or refundable within 7 days of receiving them.
24/7 Support
Teaternal Life prides itself on it’s outstanding response time and e-mail/chat support.
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